Official Tech ProviderPhone calls · WhatsApp · Website voice & chat
Keep conversations moving across channels, with context, automatic follow-ups, actions through your business tools and your team when needed.
That was our demo agent. We’d be happy to help you build one on your actual use case. Your language, your tools, your customers.
Capabilities
Run campaigns across phone and WhatsApp with AI agents that listen, respond, and take action.Build trust by making every interaction helpful and every next step easy.
Run outbound call campaigns with the right context for each customer. Track progress, review responses, and decide who needs a follow-up.
Outcome: Stay in control with pause, resume, focused reruns, and recipient-level results.
Learn more →Engage customers on WhatsApp with an agent that answers their replies using your knowledge and tools, and brings in your team when needed.
Outcome: Your team can pick up the customer thread with the conversation context attached.
Learn more →Connect your business tools so agents can look up orders, book appointments, and update records while helping the customer.
Outcome: Define the actions each agent can take through your connected APIs and approved workflows.
Learn more →Let AI agents handle live phone conversations, browser voice sessions, and outbound calls from one consistent experience.
Outcome: Your team gets the same agent behavior across every conversation channel.
Learn more →Speak your customers’ language, including natural code-mixing, so they can explain what they need with ease.
Outcome: Support language switching and tune voices and vocabulary for your audience.
Learn more →Number-to-agent routing, timezone-aware business hours, max-call-duration caps, and a configured fallback if anything goes wrong.
Outcome: India-ready via VoBiz, global via Twilio and Plivo. BYOC — bring your own carrier.
Learn more →Chronological event timeline, honest provider errors shown verbatim, per-call cost and latency breakdowns, KB hits inline in the transcript, and a tool-call inspector.
Outcome: Like a Sentry trace — but for voice calls.
Learn more →Choose the best speech, voice, and reasoning provider for each agent without redesigning your customer experience. Vendor retry plus automatic STT fallback if a provider hiccups.
Outcome: Optimize for language, latency, quality, and cost as your use case evolves.
Learn more →Let agents check availability, book meetings, reschedule calls, and confirm appointment details during the conversation.
Outcome: Customers get answers and bookings in the same call instead of being routed to another form.
Learn more →Ground answers in your own content — websites, PDFs, FAQs. Deterministic retrieval for exact-match Q&A; semantic for conceptual questions.
Outcome: When the KB returns nothing, the agent says 'I don't know' instead of inventing.
Learn more →Recording consent announcements, PII redaction, topic fencing, and hallucination guardrails. Concrete levers your compliance team operates.
Outcome: We don't claim regulator certification — we ship the artefacts and controls your team needs to satisfy yours.
Learn more →Provider routing
Vocily AI separates STT, LLM, TTS, and telephony so teams can optimize quality, latency, language coverage, and cost independently.
Speech to text
Deepgram Nova and Sarvam Saaras with Indian language and codemix support.
Text to speech
Cartesia Sonic, ElevenLabs Turbo, Sarvam Bulbul, and Smallest Lightning voices.
Reasoning
GPT-5.4 Nano, GPT-5.4 Mini, and GPT-5.6 Luna deployment routing.
Telephony
Workspace numbers, default outbound numbers, and provider-based call placement.
How it works
Design the agent, connect the tools it needs, run live conversations, and review every outcome with transcript-level clarity.
Create an agent with its role, language, voice, conversation style, and escalation rules.
Connect calendars, phone numbers, business tools, and company knowledge so the agent can act with context.
Run live conversations across browser voice, chat, and outbound calling flows.
Review transcripts, recordings, costs, tool results, and follow-up actions after every conversation.
Architecture
Vocily AI keeps workspaces, providers, realtime events, prompt variables, recordings, knowledge, tools, and pricing controls organized for production teams.
Define how each agent speaks, listens, escalates, and handles your customer journey.
Stream voice, transcripts, assistant responses, and call status without waiting for call completion.
Trigger the right business action before, during, and after a conversation.
Keep teams, numbers, integrations, providers, and usage controls organized per workspace.
Developer-ready
Vocily AI ships a REST + realtime API right now. Place calls, run batches, attach knowledge, register your own tools, and stream every conversation event — without waiting for a future release.
Customer
Can you tell me about my policy renewal?
Vocily AI agent
Sure — your policy renews on 21 June. Want me to renew it now?
Pricing
Every account includes the full platform and 10 concurrent voice calls. What your agents actually say is prepaid usage at published per-minute and per-message rates; the only monthly charge is for extra lines.
Usage pricing
Usage is prepaid and drawn from a wallet you top up: voice from ₹3.10 ($0.0410) a minute, WhatsApp platform fees from ₹0.04 ($0.0004) a message, web chat charged per LLM response, Lily the builder assistant at ₹1.00 ($0.01) a turn after 30 free turns a day. Bring your own carrier account and the carrier bills you for the call itself; rent a number from Vocily and its minutes pass through at ₹0.40 ($0.0040) a minute.
Capacity when you need it
Use cases
The same agent model can power sales calls, order verification, appointment booking, support intake, and website conversion flows.
Confirm COD orders, collect corrections, and send results to your operations stack.
See the workflow →Explore platform
Voice agents
Configure role, language, voice, and escalation per agent.
Languages & voice engine
17+ Indian languages, code-mix, per-language voices.
Inbound phone
Your agent answers calls on a real number.
Outbound
Trigger outbound calls programmatically via the REST API — confirmations, follow-ups, qualification.
Outbound batches
Run controlled recipient lists with progress, reruns, and exportable outcomes.
Deploy the same agent across WhatsApp, phone, and web.
Popular solution pages
After every call
Vocily AI turns the live call into a structured execution record your team can review, audit, and act on.
Transcript
Every customer and assistant turn is stored with live timing.
Recording
Audio and call status stay attached to the execution record.
Tool results
Bookings, lookups, transfers, and custom actions are visible after the call.
Follow-up
Your team can trigger automations from the final conversation outcome.
FAQ
Clear answers about how Vocily AI supports voice agents, calls, language coverage, business actions, and pricing.
Yes. The same agent can support chat, browser voice, and outbound calls while keeping the conversation history consistent.
The voice config includes Hindi, Hinglish auto, Indian multilingual auto, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil, Telugu, Urdu, Assamese, and Indian English profiles.
Usage, with no plan to pick. Every account includes the full platform, 10 concurrent voice calls, unlimited teammates and five workspaces; the only monthly charge is for extra lines, at one price for everyone. Everything your agents say is prepaid usage at published rates: per minute for voice, per LLM response for chat, per message for WhatsApp. Nothing is bundled, so nothing you paid for expires unused.
Yes. Agents can collect information during calls, use connected business context, and trigger follow-up actions once a conversation ends.
Your team defines the escalation rules. A transfer can be triggered when a customer asks for a person, sentiment changes, a sensitive topic appears, or the request falls outside the agent's approved scope.
Yes. The same configured agent can support phone, browser voice, website chat, and WhatsApp while using aligned knowledge, actions, and escalation rules.
Teams can review transcripts, recordings where applicable, actions taken, provider events, costs, sentiment, outcomes, and custom post-conversation analysis.
The outcome remains visible at recipient level. Operations can use controlled retries or focused reruns without repeating calls to recipients who already completed the workflow.
