Phone-native voice agents
Let AI agents handle live phone conversations, browser voice sessions, and outbound calls from one consistent experience.
Outcome: Your team gets the same agent behavior across every conversation channel.
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Capabilities
Built for real customer conversations.
Vocily AI brings voice agents, live transcripts, provider choice, scheduling, knowledge, and business actions into one production-ready workspace.
17+ Indian languages with code-mix
Hindi, English (Indian / US / UK), Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil, Telugu, Urdu, Assamese — plus Hinglish auto and Indian Multilingual auto.
Outcome: Mid-call language switching, per-language voice mapping, keyword boosting on your brand vocabulary.
Learn more →Inbound phone, on a real number
Number-to-agent routing, timezone-aware business hours, max-call-duration caps, and a configured fallback if anything goes wrong.
Outcome: India-ready via VoBiz, global via Twilio and Plivo. BYOC — bring your own carrier.
Learn more →Managed outbound batches
Run controlled recipient lists with live progress, recipient-level outcomes, pause and resume controls, focused reruns, and exports.
Outcome: Operations can see exactly who was reached, what happened, and which recipients need attention next.
Learn more →WhatsApp customer conversations
Deploy the same agent across WhatsApp, phone, website chat, and browser voice while keeping knowledge and escalation rules aligned.
Outcome: Each business number routes to the right agent and every customer thread stays available for review.
Learn more →Debug calls like code
Chronological event timeline, honest provider errors shown verbatim, per-call cost and latency breakdowns, KB hits inline in the transcript, and a tool-call inspector.
Outcome: Like a Sentry trace — but for voice calls.
Learn more →Provider switching
Choose the best speech, voice, and reasoning provider for each agent without redesigning your customer experience. Vendor retry plus automatic STT fallback if a provider hiccups.
Outcome: Optimize for language, latency, quality, and cost as your use case evolves.
Learn more →Scheduling inside the call
Let agents check availability, book meetings, reschedule calls, and confirm appointment details during the conversation.
Outcome: Customers get answers and bookings in the same call instead of being routed to another form.
Learn more →REST API, SDKs, webhooks
Trigger calls programmatically. Push call-lifecycle events to your backend with HMAC-signed webhooks. Python and TypeScript SDKs auto-generated by Fern.
Outcome: Plug Vocily AI into your stack like any modern API.
Learn more →Knowledge-aware agents
Ground answers in your own content — websites, PDFs, FAQs. Deterministic retrieval for exact-match Q&A; semantic for conceptual questions.
Outcome: When the KB returns nothing, the agent says 'I don't know' instead of inventing.
Learn more →Compliance primitives
Recording consent announcements, PII redaction, topic fencing, and hallucination guardrails. Concrete levers your compliance team operates.
Outcome: We don't claim regulator certification — we ship the artefacts and controls your team needs to satisfy yours.
Learn more →Provider routing
Choose the best provider for each part of the voice stack.
Vocily AI separates STT, LLM, TTS, and telephony so teams can optimize quality, latency, language coverage, and cost independently.
Speech to text
DeepgramSarvam
Deepgram Nova and Sarvam Saaras with Indian language and codemix support.
Text to speech
CartesiaElevenLabsSarvamSmallest
Cartesia Sonic, ElevenLabs Turbo, Sarvam Bulbul, and Smallest Lightning voices.
Reasoning
OpenAIAzure OpenAI
GPT-4o mini, GPT-4o, and GPT-5.4 mini deployment routing.
Telephony
VobizTwilio-ready
Workspace numbers, default outbound numbers, and provider-based call placement.
How it works
From agent config to completed execution.
Design the agent, connect the tools it needs, run live conversations, and review every outcome with transcript-level clarity.
01
Create an agent with its role, language, voice, conversation style, and escalation rules.
02
Connect calendars, phone numbers, business tools, and company knowledge so the agent can act with context.
03
Run live conversations across browser voice, chat, and outbound calling flows.
04
Review transcripts, recordings, costs, tool results, and follow-up actions after every conversation.
Architecture
A production voice stack with room to grow.
Vocily AI keeps workspaces, providers, realtime events, prompt variables, recordings, knowledge, tools, and pricing controls organized for production teams.
Agent layer
Define how each agent speaks, listens, escalates, and handles your customer journey.
Realtime layer
Stream voice, transcripts, assistant responses, and call status without waiting for call completion.
Workflow layer
Trigger the right business action before, during, and after a conversation.
Workspace layer
Keep teams, numbers, integrations, providers, and usage controls organized per workspace.
Developer-ready
An API your team can build against today.
Vocily AI ships a REST + realtime API right now. Place calls, run batches, attach knowledge, register your own tools, and stream every conversation event — without waiting for a future release.
Place calls over REST
Run outbound batches
Realtime event stream
Plug your APIs in as tools
Live call · 00:42
SpeakingCustomer
Can you tell me about my policy renewal?
Vocily AI agent
Sure — your policy renews on 21 June. Want me to renew it now?
Pricing
Pay for what you use. Add capacity when you need it.
Every plan includes the full platform. What your agents actually say is prepaid usage at published per-minute and per-message rates; a monthly plan only adds simultaneous voice-call capacity, teammates, workspaces, and recording retention.
Usage pricing
Usage is prepaid and drawn from a wallet you top up: voice from $0.0428 a minute, WhatsApp platform fees from $0.0004 a message, web chat charged per LLM response. Phone numbers and carrier minutes stay on your own telephony account.
Capacity when you need it
- Free
- $0forever
- 3 concurrent voice calls
- Starter
- $39/ month
- 10 concurrent voice calls
- Business
- $99/ month
- 20 concurrent voice calls
Use cases
One voice platform, multiple customer-facing jobs.
The same agent model can power sales calls, order verification, appointment booking, support intake, and website conversion flows.
Order verification
Confirm COD orders, collect corrections, and send results to your operations stack.
See the workflow →Explore platform
Voice agents
Configure role, language, voice, and escalation per agent.
Languages & voice engine
17+ Indian languages, code-mix, per-language voices.
Inbound phone
Your agent answers calls on a real number.
Outbound
Trigger outbound calls programmatically via the REST API — confirmations, follow-ups, qualification.
Outbound batches
Run controlled recipient lists with progress, reruns, and exportable outcomes.
Deploy the same agent across WhatsApp, phone, and web.
Popular solution pages
After every call
The conversation keeps moving after the line goes quiet.
Vocily AI turns the live call into a structured execution record your team can review, audit, and act on.
Transcript
Every customer and assistant turn is stored with live timing.
Recording
Audio and call status stay attached to the execution record.
Tool results
Bookings, lookups, transfers, and custom actions are visible after the call.
Follow-up
Your team can trigger automations from the final conversation outcome.
FAQ
Frequently asked.
Clear answers about how Vocily AI supports voice agents, calls, language coverage, business actions, and pricing.
Can Vocily AI handle both website chat and phone calls?
Yes. The same agent can support chat, browser voice, and outbound calls while keeping the conversation history consistent.
Which Indian languages are supported?
The voice config includes Hindi, Hinglish auto, Indian multilingual auto, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil, Telugu, Urdu, Assamese, and Indian English profiles.
Is pricing fixed by plan or actual usage?
Both, split cleanly. Every plan includes the full platform; the monthly price only adds simultaneous voice-call capacity, teammates, workspaces, and recording retention. Everything your agents say is prepaid usage at published rates: per minute for voice, per LLM response for chat, per message for WhatsApp. Plans bundle no usage, so nothing you paid for expires unused.
Can agents trigger business systems?
Yes. Agents can collect information during calls, use connected business context, and trigger follow-up actions once a conversation ends.
How does the agent know when to transfer to a human?
Your team defines the escalation rules. A transfer can be triggered when a customer asks for a person, sentiment changes, a sensitive topic appears, or the request falls outside the agent's approved scope.
Can one agent work across phone, web, and WhatsApp?
Yes. The same configured agent can support phone, browser voice, website chat, and WhatsApp while using aligned knowledge, actions, and escalation rules.
What can teams review after each conversation?
Teams can review transcripts, recordings where applicable, actions taken, provider events, costs, sentiment, outcomes, and custom post-conversation analysis.
What happens when a customer does not answer an outbound call?
The outcome remains visible at recipient level. Operations can use controlled retries or focused reruns without repeating calls to recipients who already completed the workflow.