Indian Bengali, by default
Agents run on the Indian Bengali (bn-IN) models from Sarvam and Soniox, tuned for how Bengali is spoken in Kolkata and across West Bengal.
Languages · Bengali · বাংলা
Bengali voice AI agents that know when to hand over.
Vocily agents speak Indian Bengali with native voices, understand callers who mix in English, and transfer to a person with the conversation attached when the caller wants one.
On the phone in Bengali
9.7 crore people speak Bengali as their first language.
Mainly in West Bengal, Tripura and Assam's Barak Valley (Census of India, 2011). Here is what it takes for an agent to sound right to them.
Formal or familiar, your choice
Set 'apni' for customers in the prompt and the agent keeps that register for the whole call.
Warm transfer with context
When a caller asks for a person, the agent transfers the call and passes along what was said, so your advisor doesn't start from zero.
Sample call
A Bengali insurance renewal call
An outbound renewal reminder that ends in a transfer to a human advisor.
নমস্কার, আমি Suraksha Insurance থেকে বলছি। আপনার health policy-র renewal ১৫ তারিখে due আছে।
Hello, I'm calling from Suraksha Insurance. Your health policy renewal is due on the 15th.
Premium কি এবার বেড়েছে?
Has the premium gone up this time?
হ্যাঁ, এবারের premium ₹12,400, গতবারের চেয়ে ₹600 বেশি। আপনি কি এখনই renew করতে চান, নাকি একজন advisor-এর সাথে কথা বলবেন?
Yes, this year's premium is ₹12,400, ₹600 more than last year. Would you like to renew now, or speak to an advisor?
Advisor-এর সাথে কথা বলি।
Let me talk to an advisor.
অবশ্যই, আমি আপনাকে এখনই আমাদের advisor-এর কাছে transfer করছি।
Of course, I'm transferring you to our advisor now.
Warm transfer: the advisor receives a summary of the call.
Illustrative — real call flows run end-to-end inside Vocily AI
What runs a Bengali agent
Models that support Bengali.
Only providers that actually support Bengali (bn-IN) are offered for a Bengali agent. Pick one of each, per agent.
01
Speech-to-text
- Providers
- Sarvam Saaras v4 · Soniox
02
Voices
- Providers
- Vocily AI · Sarvam Bulbul v3 · Smallest · Cartesia · ElevenLabs
03
Language model
- Models
- OpenAI GPT, Google Gemini or Sarvam-105B, chosen per agent
04
Price
- Voice
- From ₹3.10/min, the same as every other language.
- Telephony
- Free on your own Plivo or VoBiz account, or ₹0.40/min on an Indian number from Vocily (₹499/month).
Common questions
What teams ask before they switch.
From ₹3.10 per minute, the same rate as any other language: a ₹2.00/min platform fee plus the speech-to-text, language model and voice you choose. Telephony is free on your own Plivo or VoBiz account, or ₹0.40/min on a number rented from Vocily at ₹499/month. There is no monthly fee.
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