Hinglish is the default, not an edge case
Speech-to-text from Sarvam Saaras v4 and Soniox transcribes mixed Hindi-English speech as spoken, so 'EMI kab due hai' is understood as one sentence rather than forced into one language.
Languages · Hindi · हिन्दी
Most Hindi calls are really Hinglish: EMI, due date and salary stay in English inside Hindi sentences. Vocily agents understand the mix, reply with a native Hindi voice and switch to English when the caller does.
On the phone in Hindi
Mainly in Uttar Pradesh, Bihar, Madhya Pradesh, Rajasthan, Delhi, Haryana and across North India (Census of India, 2011). Here is what it takes for an agent to sound right to them.
Speech-to-text from Sarvam Saaras v4 and Soniox transcribes mixed Hindi-English speech as spoken, so 'EMI kab due hai' is understood as one sentence rather than forced into one language.
Hindi is the one Indic language Deepgram supports, so a Hindi agent can choose between Sarvam, Soniox and Deepgram Nova 3 or Flux, and fall back to another provider if one lags.
Choose how the agent reads rupee amounts, dates and phone numbers aloud, and add your brand and product names to keyword boosting so they are never misheard.
Sample call
An outbound reminder from a lender's agent, with the caller asking for more time.
नमस्ते राहुल जी, मैं सहाय फाइनेंस से बोल रही हूँ। आपकी ₹4,500 की EMI 5 तारीख को due है, बस याद दिलाने के लिए कॉल किया।
Hello Rahul ji, I'm calling from Sahay Finance. Your ₹4,500 EMI is due on the 5th; just calling to remind you.
हाँ, पता है, पर इस बार salary थोड़ा late आएगी, 8 तारीख तक।
Yes, I know, but my salary is a bit late this time, by the 8th.
कोई बात नहीं। क्या मैं 8 तारीख का payment promise note कर लूँ?
No problem. Shall I note a payment promise for the 8th?
हाँ, ठीक है, 8 को कर दूँगा।
Yes, fine, I'll pay on the 8th.
धन्यवाद राहुल जी, 8 तारीख का promise note कर लिया है। आपका दिन शुभ हो!
Thank you Rahul ji, I've noted the promise for the 8th. Have a good day!
The promise-to-pay date is written to the lender's system through an API tool.
What runs a Hindi agent
Only providers that actually support Hindi (hi-IN) are offered for a Hindi agent. Pick one of each, per agent.
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Common questions
Yes. Callers can mix Hindi and English freely within a sentence; the speech models transcribe it as spoken and the agent can reply in the same mix or in pure Hindi, as your prompt sets.
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